Shipping & Returns

Shipping Policy:

  1. Processing Time:

    • Orders are typically processed within 3 business days (excluding weekends and holidays) after payment verification.

  2. Shipping Methods:

    • We offer standard shipping options.
    • Shipping costs and estimated delivery times are calculated at checkout.

  3. Shipping Locations:

    • We currently ship exclusively within United States.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

  5. Shipping Delays:

    • Break Coffee Roasters is not responsible for any delays caused by customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

  6. Incomplete or Incorrect Addresses:

    • Please ensure that your shipping address is complete and accurate. Break Coffee Roasters is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.

Return Policy:

  1. Eligibility:

    • If there is an issue with a product you receive, we consider refunds on a case-by-case basis. 

  2. Return Process:

    • To initiate a return, please contact our customer service team at info@breakroasters.com with your order number and reason for return.
    • Once your return is approved, we will provide you with a return shipping address.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

  4. Refund or Exchange:

    • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
    • If approved, refunds will be processed to the original method of payment.

  5. Non-Returnable Items:

    • Certain items are non-returnable, including opened coffee products.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within 5 days of receiving the product for a replacement or refund.

  7. Refund Processing Time:

    • Refunds may take 10 business days to be processed, depending on your payment provider.

Contact Information: If you have any questions about our Shipping and Return Policy, please contact us at info@breakroasters.com.

Thank you for choosing Break Coffee Roasters!